Delivery

Delivery of the physical card takes 2-3 business days for European residents and 1-2 weeks for other countries, though this may vary depending on the number of orders and the local post services.


Access to account

Our card provider and partner - E-coin - will send out an email about your cards or virtual cards once it has been processed. This will also contain a link to reset your password.


Once you have your card please log in via:

https://www.e-coin.io


Then activate the card and set a pin code directly from there so that you can withdraw cash from an ATM if you wish.


Support

If you have any questions you can also reach e-coin via: 

support@e-coin.io


Fees

You can also see the related fees at:

https://www.e-coin.io/bitcoin-debit-card-fees-and-limits